Muktodana Trust · LifeCare 360

System Guide to Integrated Care Management

Lifelong care, safety, education and resources for people with special needs — this guide explains how a single system carries all four responsibilities. Resident, family and trustee names come from the trust's own records; the scenarios that use them are illustrative examples of how the system responds.

24
Beds
17
Modules
9
Roles
67
Screens
78
Week plan
Design version v1.1Demo date Thursday · 24 September 2026Buildings 1 active · 1 plannedFinancial year 2026Languages Bangla & English
Coming soon

This guide covers the web system, which launches in the first phase. The mobile app for caregivers and guardians is still in development — its screens and features will be added in a later phase. Until then, staff handle guardian communication and consent through the web system, and parents can already follow their child live through the web portal.

Chapter 01

The problem this system solves

Parents of a child with special needs share one deep fear: when I am gone, who will take responsibility for my child — and how will anyone know that responsibility is being met? LifeCare 360 is a structural answer to that question.

The nature of the problem

Today, care records live in handwritten logbooks, accounts sit in separate registers, and nothing records who takes over when a guardian is no longer there. The same information has to be asked for again and again, critical details are lost at every handover, and when neglect happens no one can establish who was responsible. This system exists to close all three gaps at once.

The campus today — 24 September 2026

Residents in care
14
One new admission this week
Day students
07
One absent today
Medical alerts
01
Awaiting doctor review
Incidents · last 7 days
02
One still open
Staff
32
Across three shifts
Today's care completion
24 September · as of 09:14. Recalculated every day at 20:00.
Medication given
96%
Therapy sessions
91%
Meals recorded
94%
Daily care log
89%
One measure compared across tasks, so no legend is needed — every bar carries its exact percentage. Colour only identifies the department.
Annual budget use
Financial year 2026 · year to date
৳ 1.20 crore
Approved annual budget
Spent · ৳ 42.5 lakh Remaining · ৳ 77.5 lakh
This month's allocation
36%
৳ 6.4 lakh of the ৳ 10 lakh allocation is still unspent.

Six promises the system keeps

1
Everyone has two complete digital profiles
The diagnosis profile holds the clinical picture — diagnosis, medication, therapy progress, behavioural triggers, communication style and dietary restrictions. The personal profile holds the person — their family tree and photographs, interests, what motivates them, and everything else that makes up their life. Sensitive information sits in a restricted section that only authorised roles can open. A new staff member can start on day one knowing both the diagnosis and the person.
Diagnosis profilePersonal profileFamily tree & photosSensitive data restricted
2
The system knows who lives where — and where they are right now
Every bed, room and person is linked to a building, floor and zone — one building today, a second planned, and the count is never fixed. Wearables and room sensors add real-time tracking: at any moment the system shows where each resident is and what they are doing — in class, in therapy, at lunch, out on a trip. Parents can check this for themselves, live, whenever they want — for their own child only. Bedrooms and bathrooms stay free of cameras.
Real-time locationLive activity statusParents check any timeBuilding count is dynamic
3
Guardianship is written down before it is needed
Each family's arrangement is recorded in advance, and the system follows its arbitration guideline to the letter. Aadit's family trust deed shows how: while either parent can decide, they decide. If neither can, the Aadit Financial Management Trust takes over — 13 trustees deciding by majority vote, and no decision is valid without his younger sister, Ms. Aryana Eelma Rahman. Anything the trustees cannot settle goes to the 12-member Family & Friends Arbitration Panel, whose decision is final and binding unless a court overturns it.
Trust deed on fileMajority vote · mandatory trusteeArbitration panelEmergency limit ৳ 2 lakh
4
The trust's whole budget is managed in one place Key feature
Full budget management for the trust: the approved annual budget and every budget head, monthly allocations, donations and family contributions, salaries, purchases and assets, bank accounts and signatories — and each resident's personal fund and family trust, kept strictly apart. Trustees see spending against budget as it happens, and the annual report to trustees is prepared automatically.
৳ 1.20 croreAnnual budget
৳ 42.5 lakhSpent · 35%
৳ 77.5 lakhRemaining
14Personal ledgers
Whole-trust budgetLive spend vs budgetFamily trust accountsAnnual trustee report
See how budget management works
5
No one makes a medical decision alone
When surgery or sedation is needed, the system first asks the primary guardian. If they cannot be reached it moves to the second tier, and then to a trustee override — with every step time-stamped. For sedation, the system never gives approval without the family's consent.
Three-tier escalationFully audited
6
Work continues without power or internet
A local server runs on campus, backed by an uninterruptible power supply, and every connected device runs from it: IoT devices and sensors — doors, smoke, gas, temperature and wearables — security cameras in common areas, biometric doors and exit alarms, and digital notice boards showing the day's schedule, announcements and emergency alerts. If the internet drops, all of it keeps working, and every record syncs automatically when the connection returns.
Offline-firstIoT & sensorsSecurityDigital notice board
New — care beyond the campus

Care at home: trained Muktodana staff go to a family's home and care for their child there, with the same records and reporting as on campus. Outings, group activities and travel: planned, consented and tracked from departure to return, with families kept informed throughout.

Read chapter 04 — Care at home & outings

Chapter 02

Buildings and residence management

Muktodana currently operates one building, home to adult residents, children and live-in staff. A second building will be added in future, and more if needed. That is why the number of buildings is never fixed anywhere in the system — buildings, floors, wards, rooms and beds can all be added, changed or closed as the organisation grows.

The number of buildings is not fixed — it is fully dynamic

One building today, two tomorrow, more later — the structure of the system stays the same. Adding a building needs no programming and no new software release. Register the building in Settings, define its floors, wards, rooms and beds, and the dashboards, reports, monitoring, cleaning schedules and shift rosters all follow the new structure automatically.

Six levels of location

Level 1
Campus
The whole site
Level 2
Building
Any number
Level 3
Floor
Any number per building
Level 4
Ward or zone
Residential or not
Level 5
Room
Any number
Level 6
Bed
Any number

Every resident, staff member, incident, maintenance ticket and cleaning record is tied to a point in this hierarchy. Any report can therefore be broken down by building, floor or ward — and when a new building is added, it joins those breakdowns on its own.

Building register

Building 1 · BLD-01 Active
Main building
Home to adult residents, children and live-in staff, together with therapy, classroom, kitchen and service areas.
StatusActive
Registered zones6
Beds24
Beds occupied14 · 58%
Rooms18 · 17 in service
Building 2 · BLD-02 Planned
Second building
To be added in future. Who will live there, and how many floors, rooms and beds it will have, will all be decided before it opens.
StatusPlanned
UseTo be decided
BedsSet at opening
How it is addedFrom Settings
Add a new building
There is no limit on the number of buildings. Each new one follows the same structure, permissions and rules.

Building 1 — beds and residence today

Total beds
24
Across two residential wards
Beds occupied
14
58% of capacity in use
Beds ready
08
Available to allocate now
Under repair
02
Beds out of service
Open maintenance
07
Two past agreed response time
Bed occupancy
Building 1 · status of all 24 beds · 24 September 2026
Occupied — 14 beds Ready — 8 beds Under repair — 2 beds

Zones in Building 1 and on campus

Residential zone
Ward A
Ward for adult residents.
TypeAdult residential
FloorGround floor
Beds12
MonitoringCAM-02 · corridor
Residential zone
Ward B
Second adult ward; the most recent new admission was allocated here.
TypeAdult residential
Beds12
Latest allocationB-11 · new admission
MonitoringCAM-03 · corridor
Residential zone
Children's residence
Living area for child residents. The trust decides how many rooms and beds it has.
TypeChild residential
CapacitySet by the trust
Rooms & bedsConfigurable
Night coverPer shift roster
Residential zone
Staff residence
For staff who live on campus — including night caregivers, nurses and security staff.
TypeLive-in staff
CapacitySet by the trust
RoomsConfigurable
Linked toShifts & roster
Non-residential zone
Therapy, clinic & classrooms
Therapy sessions, clinic and classes for residents and day students.
TypeNon-residential
Therapy & clinic8 areas
ClassroomsClassroom wing
MonitoringCAM-06
Non-residential zone
Kitchen, laundry & store
Meal preparation and service, laundry and the central store. A separate generator house stands on the campus.
TypeNon-residential
Kitchen & dining16 areas
StoreWard store A
PowerGenerator house
How many people live here is decided by the trust, not the system

The trust sets the number of beds in the children's residence and the staff residence, and can change it at any time. Whether it is one person or a hundred, the system works the same way. Moving a zone from one building to another — for example, relocating the children's residence when the second building opens — is done from Settings, and every resident's full history stays intact.

Today's cleaning check — proven with photos

Cleaning completion by zone
A photo before and after cleaning is mandatory for every room. Overall verification rate: 96%.
Residential ward A
22/22
Residential ward B
20/21
Therapy & clinic
8/8
Kitchen & dining
15/16
Common areas & corridors
16/18
A single measure, so no legend is needed — each bar shows its actual count. When the second building opens, its zones will join this list automatically.

Maintenance — from report to resolution

01
Reported
Any staff member
02
Prioritised
Facility lead
03
Diagnosed
Technician
04
Cost approved
Operations & accounts
05
Repaired
Technician
06
Verified & closed
Facility lead

An example — Ward A, room A-18

WhenWhat happenedStatus
09 Sep · 07:40The ward caregiver reports that the air conditioner is not cooling and the resident is uncomfortable. Ticket MNT-2409-031 is opened.Reported
09 Sep · 09:15Assigned to the campus technician.Assigned
10 Sep · 11:00Diagnosis — compressor failure. Asset code ASSET-AC-018.Diagnosed
10 Sep · 14:20Resident Nakibul Islam (R-005) moves to room A-20. The guardian is told the same day.Mitigated
12 SepRepair cost of ৳ 12,400 awaits operations approval. The ticket is 3 days old — past the 48-hour target.Delayed

Bringing the second building online

StepWhat needs doingResponsibleWhat the system does itself
01Register the building — name, code and type of use (residential, non-residential or mixed)Trustee or operations managerAdds the new building as its own breakdown in dashboards and reports
02Define floors, zones, rooms and bedsOperations managerUpdates total bed count and capacity automatically
03Allocate or move residentsOperations manager & medical directorChecks room suitability against support level and records that guardians were informed
04Assign staff and night coverOperations managerSwitches on per-building headcount and staffing-gap alerts
05Connect cameras, doors and cleaning zonesFacility leadExtends monitoring, privacy zones and photo-verified cleaning to the new building
Room allocation is more than paperwork

The system matches each resident's support level against where their room is. If someone with a high support level is far from the nurse station, or a resident who has fallen should move closer to the night station, the system flags it as a suitability alert on its own. Three rooms have changed in the last 30 days, and the guardian was informed every time. Once the second building opens, moves between buildings will be recorded under the same rules.

Chapter 03

A day in the life of a resident

Syed Farodeen Rahman (Aadit), registration number R-001 — Building 1, residential Ward A, room 12, support level 4. Below is what the system does for him over an ordinary day. The names are real; the times, events and reference numbers are an illustrative example of how the system works.

🌅
07:00 — The day begins
Care · Daily routine
1
The day caregiver starts her shift and signs in. Her list shows today's residents in Ward A, with their names and room numbers side by side.
2
Next to Aadit's name the system shows, clearly: no lentils — an alternative is needed. His morning medication is due at 07:30, and a therapy session is scheduled today.
3
Once he has bathed, dressed and eaten breakfast, she writes in the daily care log — his mood today, how much he ate, anything unusual she noticed. The entry is saved immediately and synchronised with the local server.
💊
07:30 — Medication round
Medical · Medication administration record
1
The nurse opens the medication administration record. Each medicine's dose, timing and possible side-effects are on one screen. Across 14 residents, four rounds run every day.
2
After each dose the nurse confirms it. The system records who gave it, exactly when, and at what dose. By 08:47 the summary shows morning doses confirmed for 13 of 14 residents.
3
A missed dose cannot be hidden — the alert goes straight to the medical director. Today there is one medical alert, awaiting a doctor's review.
⚠️
9 September, 21:40 — A fall
Safety · Incident INC-2409-018
1
Aadit falls in room 12 of Ward A. At 21:42, the night caregiver on duty finds him and raises an incident report straight away.
2
At 21:58 the on-call medical director examines him. Injury: a mild bruise on the left hip, no fracture. Severity is recorded as moderate and observation begins.
3
At 22:10 — the same evening — his parents, Syed Mushfiqur Rahman and Farhana A. Rahman, are informed. Corridor camera footage from 21:39 to 21:44 is attached as evidence; there is no camera inside the bedroom, in line with the privacy policy.
4
The investigation confirms the root cause: the floor was wet after bathroom use and no warning sign had been placed. A contributing factor is also identified — night lighting in room A-12 was below standard.
5
Two corrective actions are complete: wet-floor signs restocked on every ward, and night lighting upgraded in six rooms. The third is still open, so under the 48-hour rule the review has shown as overdue since 11 September. Nobody can hide that delay.
👪
Keeping the family informed
Guardian · Family register
1
Aadit's parents, Syed Mushfiqur Rahman and Farhana A. Rahman, are his registered guardians. Their authority is full — both medical and financial — and their consent is currently valid. His younger sister, Ms. Aryana Eelma Rahman, is recorded as next in line.
2
Staff contact them by phone, message or in person, and every contact is recorded in the system. In between, they can see for themselves — live — where Aadit is and what he is doing.
3
They can deposit money into Aadit's personal fund. It sits in a separate ledger, can be spent only on Aadit, and requires approval before any spending.
4
The family's trust deed — the Aadit Financial Management Trust — is stored in the system, and its rules are applied as written. A reminder goes out automatically 30 days before a consent expires, so no consent ever lapses unnoticed.
Coming soon — the family's own app

In a later phase, guardians will be able to see daily updates and live location, give consent and check fund balances from their own phones. That app is still in development. Until then, parents follow their child live through the web portal, staff carry out the other tasks in the web system, and every step is audited in exactly the same way.

Chapter 04 · New

Care beyond the campus — at home, on outings, on the road

Two new services take Muktodana's care beyond its own walls. With care at home, trained staff go to a family's home and look after their child there. With outings, group activities and travel, residents take part in life outside — planned, consented and tracked from departure to return. Both run inside the same system, with the same records and the same accountability as care on campus.

Service New
Care at home
For children who live with their families. Muktodana staff travel to the home on an agreed schedule and provide care there — personal care, therapy routines, activities and medication support — while the family gets time to rest.
Who it is forChildren cared for at home
Who visitsCaregivers & therapists
ScheduleAn agreed visit plan
The family seesArrival, departure, notes
RecordsSame as on campus
Service New
Outings, group activities & travel
Group activities on campus, outings in the community and trips further afield — a regular part of residents' lives, planned so that every person is safe and every family is informed.
Group activitiesArt, music, sport, games
OutingsParks, shops, events
TravelDay trips & tours
ConsentGuardian, for every trip
TrackingLive location · headcounts

Care at home — from request to report

01
Request
Family · portal or phone
02
Needs assessment
Care lead visits the home
03
Care plan & fee
Agreed with the family
04
Staff scheduled
Operations manager
05
Visit
Check-in & check-out
06
Report & billing
To the family · accounts

What the family sees during a visit

WhenWhat happensWhat the family sees
09:40The caregiver leaves campus for the scheduled home visit.On the way · expected at 10:15
10:12Checks in at the home — the time and location are recorded.Arrived at 10:12
10:15–12:15Care-plan tasks — personal care, therapy exercises, lunch and an activity.Each task ticked off as it is done
12:20Checks out. Visit notes, and anything the family should know, are recorded.A visit report, with photos if consented
Month endVisits are totalled against the care plan and billed through accounts.A monthly statement
The same standard, wherever care happens

A home visit is recorded exactly like care on campus — who went, when they arrived and left, what was done, and anything the family should know. A late or missed visit alerts the operations manager straight away, and staff are protected too: every visit has a check-in, and a visit that runs past its time is flagged.

Outings, group activities and travel

On campus
Group activities
Art, music, sport, games, cooking and celebrations on a weekly calendar. Who took part — and how they enjoyed it — is recorded in each personal profile.
In the community
Outings
Parks, shopping, restaurants and cultural events — short trips with staff, planned around each person's support needs.
Further afield
Travel
Day trips and overnight tours, with medicines packed, accommodation checked and families informed at every stage.

Every trip — planned, consented and tracked

01
Plan
Where, when, cost
02
Consent
Each guardian approves
03
Staff & vehicle
Escorts, 1:1 support, driver
04
Departure check
Headcount, medicines, ID
05
Live tracking
Shared with families
06
Return & report
Headcount, photos, notes
Safe on the road, and paid for the right way

On a trip, each resident's wearable gives the same protection as on campus — if someone moves away from the group, the escort is alerted at once, and families can follow the group's location live. Group outings are paid from the activities budget; a personal trip comes from that resident's own fund. Aadit's family trust deed, for example, names entertainment and recreation — "visits, outings, or trips suited to Aadit's comfort and wellbeing" — as a purpose the trust pays for.

Chapter 05

Seventeen modules

Every module has its own colour and letter code, and appears in the same order in the sidebar of every screen. A module a staff member cannot access simply does not appear in their sidebar — so there is no way to wander into someone else's information by mistake.

Screens per module
67 web screens in total. Individuals is the deepest module, with 12 screens on its own.
Individuals
12
Medical & therapy
6
Accounts & finance
5
Access & shell
4
Dashboards
4
Facility & buildings
4
Education
4
Safety & incidents
4
Family & guardian
4
Staff & roster
4
Settings
4
Seven other modules
12
The last bar combines seven modules: inventory, budget, food, laundry, outings & travel, reports and the audit log. Home care, the new seventeenth module, is not in this count yet — its screens are being designed.
Care group · 6 modules
D
Dashboard
Overview
The whole campus at a glance — who is unwell, where the problems are, how much budget remains. Four versions, one per role.
  • Top list of urgent actions
  • Key figures — 14 residents, 7 day students
  • Activity over the last 24 hours
  • Management · care team · trustee · daily operations
I
Individuals
Resident profiles
Two profiles for every resident — a diagnosis profile and a personal profile — plus admission, life plan and communication profile.
  • Diagnosis profile — diagnosis, medication, therapy, behaviour & triggers
  • Personal profile — family tree, photos, interests, motivation
  • Sensitive information in a restricted section
  • Daily life · education · personal finance · files
  • Communication profile — how each person expresses themselves
E
Education
Learning & skills
Individual education plans, class and session timetables, and preparation for employment.
  • Education plan goals and progress
  • Class and session planning
  • Day student attendance
  • Vocational training and supported employment
+
Medical & therapy
Clinical care
Medication, vital signs, therapy sessions, specialist appointments, and medicine stock and expiry.
  • Medication administration record — four rounds a day
  • Therapy progress against baseline
  • Seizure and health monitoring
  • Appointments and external consultations
  • Medicine stock and expiry alerts
S
Safety & incidents
Safeguarding
Records and investigations of falls, injuries and behavioural incidents, through a six-step safeguarding procedure.
  • Incident detail and investigation
  • Monitoring wall and privacy zones
  • Geofence and wearable alerts
  • 48-hour review rule
C
Home care New
Care at home
Staff visits to children cared for at home — planned, checked in and reported to the same standard as care on campus.
  • Visit requests, needs assessment and care plan
  • Staff scheduling and routes to each home
  • Check-in and check-out with time and location
  • Visit notes and a report for the family
  • Visit fees billed through accounts
Operations group · 6 modules
F
Food & kitchen
Meals & diets
Menu planning and special dietary restrictions. Meals for 14 residents across five sittings a day.
  • Dietary restrictions for each person
  • Weekly menu with alternatives
  • No-beef instruction for two residents
  • Daily cost per resident
H
Facility & buildings
Facility
The structure of any number of buildings, room and bed allocation, maintenance tickets and photo-verified cleaning.
  • Building register — add new buildings as needed
  • Room and bed allocation, with suitability checks
  • Maintenance tickets and asset history
  • Mandatory before-and-after cleaning photos
V
Inventory
Stock & store
Stock control for medicines, food and cleaning supplies, with an item master.
  • Automatic alerts when stock runs low
  • Item master and stock detail
  • From requisition through to delivery
  • Oxygen and first-aid supply expiry
L
Laundry
Linen tracking
Whose clothes are where, and when they come back — resident laundry and commercial laundry run separately.
  • Collection and delivery records
  • 4 resident loads and 6 commercial loads
  • Delivery by building and ward
T
Outings, activities & travel
Outings & transport
Group activities, outings and trips — planned, consented and tracked — plus vehicles for everyday transport and external medical care.
  • Group activity calendar
  • Outing and travel planner, with guardian consent
  • Vehicle booking, driver and escort assignment
  • Passenger lists and 1:1 support needs
  • Live location and headcounts during trips
P
Staff & roster
People & shifts
Staff directory, shift rosters, handovers, and training and safeguarding compliance.
  • Register of 32 staff
  • Shift rosters and attendance
  • Shift handover board
  • Live-in staff listed by building
Finance group · 2 modules
Accounts
Accounts & finance
Vouchers and receipts for every transaction, donations, procurement and payroll.
  • Control of the ৳ 1.20 crore annual budget
  • Donations and fundraising
  • Personal funds — 14 ledgers · family trust accounts
  • Procurement and vendor management
  • Payroll and staff costs
B
Budget management
Budget
The trust's whole budget in one place — annual planning, budget heads and monthly allocations, live utilisation, and the approval chain behind every requisition.
  • Annual budget by head, with monthly allocations
  • Live spend against budget and remaining balance
  • Requisitions and approval chain
  • ৳ 50,000 tier and ৳ 10 lakh threshold
  • Budget reports for trustees
Governance group · 3 modules
G
Family & guardian
Guardianship
Guardian registration and succession, consent management, visits and complaints.
  • Register of 24 guardians
  • Trust deeds, succession and arbitration panel
  • Six-step consent and decision process
  • Visit and call scheduling
  • Complaints and feedback
R
Reports & audit
Accountability
Reports for the board of trustees, a custom report builder, and a complete audit log.
  • Ready-made and custom reports
  • Audit log — who viewed what, who changed what
  • Trustee pack prepared automatically
Settings
Configuration
Organisation details, building structure, roles and permissions, workflows and privacy policy.
  • Organisation, building and room structure
  • Roles and permission matrix
  • Modules and approval workflows
  • Privacy and data retention policy
The sidebar is the map of the system

These seventeen modules appear in the same order on every screen — Care → Operations → Finance → Governance. Learn one screen and the other sixty-six feel familiar, because the layout of header, key figures, work area and detail table is identical throughout.

Chapter 06

Nine roles, one permission matrix

Everyone signs in as themselves and sees only the information within their own responsibility. One system, nine different views — and who looked at what is written to the audit log too.

Defined roles
09
From trustee to guardian
Active users
39
32 staff and 7 guardian accounts
Restricted datasets
06
Safeguarding and financial detail
Access requests
03
Awaiting trustee approval

The nine roles

MT
Managing trustee
Farhana A. Rahman
Highest authority. Can see all information and give final approval.
▸ Can
All modules · all approvals · publish reports · assign roles · audit log
MD
Medical director
Clinical team
Full authority over all clinical information. Carries out the medical assessment of incidents.
▸ Can
Clinical data · change medication · assess incidents · raise requisitions
▸ Cannot
Give final financial signature · change roles
NR
Nurse
Ward nursing team
Responsible for medication and vital signs. Full rights on the medication record.
▸ Can
Medical & medication full · edit incidents · edit the care log.
▸ Cannot
Financial detail · personal funds · education plans
CG
Caregiver
Day and night caregivers
Keeps all daily care records. Full rights on the care log.
▸ Can
Daily care log full · report incidents · edit profiles · shift handover
▸ Cannot
Financial information · personal funds · consent register
ED
Teacher & therapist
Education and therapy team
Records therapy sessions and learning progress. Full rights on education plans.
▸ Can
Education & education plans full · therapy records · skills progress
▸ Cannot
Financial information · change medication · personal funds
OM
Operations manager
Operations team
Runs the kitchen, buildings, laundry, transport and shift rosters day to day.
▸ Can
All operations modules · rosters full · care log full · approve requisitions
▸ Cannot
Change medication · give final trustee signature
AC
Accountant
Accounts department
Checks every financial transaction — the second step in the approval chain.
Budget checks · vouchers & ledgers · payroll · procurement & vendors
▸ Cannot
Change clinical data · give final approval on personal funds
SG
Safeguarding lead
Safeguarding team
Leads safeguarding policy and incident investigations — owner of step four of the procedure.
▸ Can
All incident files · investigation & root cause · corrective actions · procedures library
▸ Cannot
Financial detail · personal funds
GD
Guardian
Syed Mushfiqur Rahman · Aadit's father
Sees information about their own family member only — nothing else.
▸ Can
Daily updates on their resident · give consent · personal funds · education plan
▸ Cannot
Other residents' data · institutional budget · staff information · incident files

Permission matrix

ModuleTrusteeOperationsNurseCaregiverTeacherGuardian
Individual 360 profileFFEEV
Daily care logVFEFV
Medical & medicationVVFV
Education & education plansVVVFV
Safeguarding & incidentsFEEEV
Financial detail below ৳ 10 lakhFV
Resident personal fundsFVV
Guardian consent registerFEVV
Staff roster & handoverVFEVV
Reports & audit logFV
F Full — create, edit and approveE Edit — create and editV View only No access

Permission changes are audited too

DateUser or roleChangeApproved byReasonResult
11 SepRole · Operations managerGranted edit rights on safeguardingFarhana A. RahmanCover during safeguarding lead's leaveApplied
09 SepA caregiver accountRequested view of safeguarding dataInvestigating an incidentDenied
Search respects role boundaries too

When someone types a name into the global search, the results are filtered by their role. A caregiver and a trustee searching for the same word see different lists — and the search itself is written to the audit log. Typing a registration number takes you straight to that resident's profile.

Chapter 07

The guardianship and consent framework

Even when parents are no longer there, the system knows who takes responsibility, who makes decisions, and how much each person may approve on their own. This is the most important part of the system.

Why this part matters most

Countless families in Bangladesh live with one specific fear — what will happen to our child after us? This module is the institutional answer. For each of Muktodana's 14 residents, it records now — while parents are here to decide — who takes over, how decisions are made and how disagreements are settled.

Registered guardians
24
For 14 residents
Primary decision-makers
14
One for every resident
Consents expiring
02
Within the next 30 days
Verification pending
01
Legal proof not yet submitted
Guardian register by tier
All 24 registered guardians, by level of authority.
Primary guardians — 14 Secondary tier — 9 Standing trust appointments — 1
The one standing appointment is Aadit's family trust, which comes into force only if both his parents are absent or unable to decide. One of the 24 guardians is currently inactive — inactive is a status, not a separate tier, so it is not added to the three groups above.

Aadit's line of guardianship — set by his family's trust deed

1
Syed Mushfiqur Rahman & Farhana A. Rahman
Parents · primary guardians · full authority, medical and financial · consent valid
Active — currently responsible
2
Ms. Aryana Eelma Rahman
Younger sister · mandatory trustee and mandatory bank signatory · leads if both parents are absent or unable to decide
Next in line
3
The Aadit Financial Management Trust
13 trustees · majority vote, with Aryana's vote required · comes into force only in the absence or incapacity of both parents
Standing appointment
4
Family & Friends Arbitration Panel
12 members · settles any dispute the trustees cannot resolve by majority · decision final and binding
Dispute resolution

The arbitration guideline — how decisions are made and disputes settled

From the Aadit Financial Management Trust deed. Every family can register its own deed, and the system applies each one exactly as written.

QuestionWhat the deed saysWhat the system does
When does it apply?Only when both parents are absent or unable to make decisions. While one parent is alive and capable, the deed is not active.Keeps the parents as decision-makers, and switches to the trust only when that change is recorded
Who decides?The 13 trustees, by majority vote. Ms. Aryana Eelma Rahman must take part and vote for any decision to be valid.Counts the votes, and never marks a decision valid without Aryana's vote
If Aryana cannot take part?The remaining trustees and family must revalidate the trust legally. For bank matters, she may appoint an acting signatory in writing or electronically.Holds trust decisions until revalidation is recorded, and logs any acting signatory
How is money released?Five signatories on every trust account, one of them mandatory. Every withdrawal needs the mandatory signatory's approval, confirmed by email or another recorded form. Asset sales and purchases follow the same rule.Stores the confirmation with each payment — no confirmation, no payment
What if trustees disagree?A majority decision first. If it is still unresolved, the Family & Friends Arbitration Panel decides — whichever of its 12 members are alive and able to take part.Opens a dispute record, notifies the panel and records its decision
Is the panel's decision final?Yes — final and binding, unless it is overturned by a legal authority.Locks the decision into the audit trail
How long does it last?For Aadit's lifetime. It can be changed only with court approval, or dissolved if 90% of trustees vote for a better, more secure arrangement.Records any change together with its approval
Who watches the care?The trustees check and monitor Muktodana's services, may advise its management in writing, and receive transparent accounts every year.Gives trustees a view of Aadit's care and spending, and prepares the annual report

The deed is governed by the laws of Bangladesh.

Standing policy — fixed in the system

Up to ৳ 2 lakh: the active guardian can decide alone.

Above ৳ 2 lakh: approval from the board of trustees is required.

Sedation or anaesthesia: whatever the cost, the system will never approve without the family's consent.

Six steps from request to decision

01
Request raised
Clinician or staff
02
Authority check
System
03
Primary guardian
Tier one
04
Secondary guardian
If unreachable
05
Trustee override
Tier three · logged
06
Recorded & audited
System

Decisions waiting, by type

Type of consentWaitingStatus
Medical procedure or sedation1 request · urgentUrgent
Spending above ৳ 10,0001 requestPending
Outings and travel1 group outing · 2 consents outstandingPending
Photo and media sharing1 renewalRoutine
Changes to an education planNo requestsClear

The ones that cannot wait

ResidentSituationAction
R-001 · Syed Farodeen Rahman (Aadit)Dental treatment under sedation · parents asked for consent · 36-hour clock runningGuardian
R-007 · Saadman Tanvir TikhonConsent lapses within 7 days · renewal reminder sentRenew
R-009 · Srishti Neelormi AhsanGroup outing this week · travel consent still neededConsent
What happened before this system

An urgent decision is needed late at night. The primary guardian is not answering. The doctor is waiting — whose consent do they take, and who carries responsibility for the decision? Nothing is written down. In LifeCare 360 that answer is settled before the emergency happens. If no one can be reached within the set time, the system itself passes the decision to the next tier and, if necessary, to the board of trustees — and that handover is permanently recorded. In the last 30 days, 8 decisions were approved this way.

Chapter 08

Full budget management and financial transparency

LifeCare 360 manages the trust's entire budget and finances in one place — the overall annual budget and every budget head, income and spending, bank accounts and signatories — while each resident's personal fund and family trust stay completely separate. Every figure is live, every payment sits behind a chain of approvals, and the report to trustees prepares itself.

Key feature — full budget management for the trust

Not just a record of expenses: the whole financial picture of the trust — what was approved, what has been spent, what is committed, what remains, and where every taka came from — visible to trustees at any moment and reported to them automatically.

The trust's budget at a glance

Annual budget
৳ 1.20 crore
Financial year 2026 · set 1 April
Spent · year to date
৳ 42.5 lakh
35% of the annual budget
Available
৳ 77.5 lakh
For the rest of the year
Pending payment
৳ 3.8 lakh
Seven invoices past 30 days
Spending by budget head
Share of each head's annual budget used so far · financial year 2026
Medical & therapy
41%
Food & nutrition
45%
Facility & utilities
40%
Care staff salaries
34%
All other heads
18%
One measure across heads, so no legend is needed — every bar carries its exact share. Colour only identifies the department.

What full budget management covers

Plan
Annual budget & heads
The trustees approve the year's budget by head; monthly allocations follow from it automatically.
Income
Donations & contributions
Donations, fundraising, family contributions and service fees — home-care visits included — each recorded with a receipt.
Spending
Salaries, purchases & assets
Payroll, procurement and vendors, maintenance and assets — every payment against a budget head, with a voucher.
Banking
Accounts & signatories
Every bank account, who can sign on it, and the approval each transaction needs.
Ring-fenced
Personal funds & family trusts
14 personal ledgers and each family trust's own accounts — never mixed with the trust's budget.
Report
Live figures & annual report
Spend against budget at any moment, early warning when a head runs ahead of plan, and the trustee report prepared automatically.

Two funds that never mix

QuestionInstitutional budgetPersonal fund
Where it comes fromThe trust, donations and fundraisingDeposited directly by the family, or by the family's trust
Size৳ 1.20 crore a year · ৳ 42.5 lakh spent · ৳ 77.5 lakh remaining14 separate ledgers · one currently at a zero balance
Who approves spendingA six-step chain, ending with a trustee's signatureOnly for that resident · guardian consent required
What it pays forMedicines, food, salaries, building maintenance, utilitiesPersonal trips, external medical care, special needs
Aadit's exampleMRI scan · requisition REQ-2409-118 · ৳ 32,400 · medical headExternal MRI · paid from the family's deposit

Family trust accounts — the Aadit Financial Management Trust

Family trust · ring-fenced
The Aadit Financial Management Trust
Set up by Aadit's family to manage his finances for life — fairly, transparently and sustainably. Its accounts are kept in the system, completely separate from Muktodana's own budget.
BeneficiarySyed Farodeen Rahman (Aadit)
Comes into forceIf both parents are absent
Trustees13 · majority vote
Bank signatories5 · one mandatory
Mandatory signatoryMs. Aryana Eelma Rahman
ReportingEvery year, to all trustees
What the trust's money is for
As set out in the deed. The system tags every payment with one of these purposes.
  • Living — housing, food, clothing and supervised living under Muktodana Living Home management
  • Health — medication and healthcare, including treatment for any illness, major or minor
  • Recreation — visits, outings and trips suited to Aadit's comfort and wellbeing
  • Personal purchases — necessary or favourite items that improve his quality of life
  • Anything more — needs beyond the regular monthly costs, on review and decision of the trustees

How spending is approved — from requisition to payment

01
Requisition
Clinician or staff
02
Budget check
Accountant
03
Operations approval
Operations manager
04
Guardian consent
For personal spending
05
Trustee signature
Medical spending
06
Payment & voucher
Accounts

An example requisition — REQ-2409-118

Amount
৳ 32,400
Below the ৳ 50,000 tier
Budget head
Medical
41% used this year · ৳ 17.6 lakh left
Current tier
Trustee
Resident-specific medical spend
Waiting time
2 days
48-hour decision target
StepDetailStatus
SubjectMRI scan · external hospital. Clinical reason — assessment after the fall (INC-2409-018). Resident — Aadit · R-001.
01 · RaisedMedical director · 10 September 2026, 16:22Done
02 · Budget checkAccounts · 11 September, 08:05 — note: ৳ 17.6 lakh remains in the medical headDone
03 · Operations approvalOperations manager · 11 September, 09:40Done
04 · Guardian consentParents — Syed Mushfiqur Rahman & Farhana A. Rahman · on fileDone
05 · Trustee signatureRouted to another trustee, because the managing trustee is Aadit's mother · awaiting decisionPending
06 · PaymentA voucher is created once approvedNot started
Why every payment has a chain of approvals

Money spent with nothing in the budget to cover it — in this system that cannot happen, because a different person checks each step and every action is time-stamped in the audit trail. Nobody approves spending on their own family member: when a trustee is related to a resident, the system passes that signature to another trustee. And when the expense is personal to a resident, there is no way past step four without the family's consent — not even for a trustee.

Chapter 09

How the system responds in an emergency

Four kinds of emergency each have their own protocol — medical consent, safety, buildings and finance. Every one has a set time limit, a named person responsible, and a permanent record.

🩺
Scenario 1 · Consent needed for treatment under sedation
Medical · Consent required
1
A clinician requests consent to sedate Aadit for dental treatment. The system first runs an authority check to work out whose consent this decision needs — for Aadit, his parents'.
2
At tier one, staff contact his parents, Syed Mushfiqur Rahman and Farhana A. Rahman, and every attempt is recorded with its time. If neither can be reached within 36 hours, the request moves on by itself.
3
Tier two is his younger sister, Ms. Aryana Eelma Rahman — next in line under the family's trust deed. After her comes the board of trustees, and because the managing trustee is Aadit's mother, the board decides without her. The dashboard keeps the matter marked open until a decision is made.
4
The standing policy still applies: family consent is mandatory for sedation. So before the board can decide, every attempt to contact the family must be on record.
5
Whatever the decision, it is recorded and audited — who made it, when, at which tier and on what grounds. If anyone questions it later, the full sequence can be shown.
🚨
Scenario 2 · A resident is leaving the safe boundary
Safety · Geofence alert
1
The geofence and wearable device detect someone crossing out of the safe area. The exit door alarm sounds and nearby staff receive an instant alert.
2
Which residents this monitoring applies to is already set in their profiles — it switches on automatically for anyone on the high-support or exit-risk list.
3
An example, INC-2409-011: the exit door alarm sounded and the resident returned within four minutes. It is still saved as a full incident record — even small events are never left off the record.
4
The monitoring wall defines privacy zones — there are no cameras in bedrooms or bathrooms. Only corridor and common-area cameras are active, protecting both safety and dignity.
🏚️
Scenario 3 · Equipment fails and a resident is affected
Buildings · Emergency relocation
1
The air conditioner fails in room 18 of Ward A, Building 1. The caregiver opens ticket MNT-2409-031 directly, and it is set to high priority because a resident is affected.
2
Diagnosis finds a failed compressor — the repair will take time. Rather than wait, the resident moves to room A-20, and the guardian is told the reason the same day.
3
The room is automatically marked out of service, so it no longer counts towards available beds or new-admission planning.
4
The ৳ 12,400 repair cost enters the financial approval chain. The asset's repair history is shown alongside — a gas leak cost ৳ 3,200 to fix in March — which helps spot equipment that keeps failing.
💰
Scenario 4 · A ৳ 45,000 supplies purchase awaits approval
Finance · Approval required
1
The storekeeper gets a low-stock alert and raises a requisition. It appears in the dashboard's urgent-actions list — supplies restock, ৳ 45,000.
2
The accountant checks the budget. ৳ 6.4 lakh of this month's ৳ 10 lakh allocation is still unspent, so it is approved.
3
The operations manager approves. Because this is not a personal expense for any one resident, step four does not apply — the system skips it on its own, since the type of expense determines whose consent is needed.
4
Managing trustee Farhana A. Rahman is notified. Once she signs, payment is made, a voucher is created and the audit log records who approved how much, and when.
The same principle in all four cases

An emergency does not mean loosening the rules — it means rules written in advance take effect quickly. Every escalation has a clock (36 hours, 48 hours), a named person responsible, and a permanent record of the decision. With all three in place, nobody is left uncertain even in a crisis.

Chapter 10

The daily workflow

From early morning to late at night — which staff member does what in the system, and when. 32 staff and three shifts, all under one schedule, however many buildings there are.

TimeTaskResponsibleModule
06:30Night shift signs the handover record, with details of anything that happened overnight.Night caregiverStaff & roster
07:00Wake-up logged for each resident. Dietary restrictions and special instructions checked.Day caregiverIndividuals
07:15Handover board signed — from the night caregiver to the day caregiver.Both shiftsStaff & roster
07:30Morning medication round and confirmation. Any missed dose alerts the medical director.NurseMedical
08:00Breakfast served, checked against each person's dietary restrictions.Kitchen staffFood
08:47Morning doses complete — confirmed for 13 of 14 residents.Care team · Wards A & BMedical
09:00Therapy sessions start. Session notes recorded and compared with baseline.TherapistEducation
09:30Home care visits begin. Each visit is checked in and out at the family's home, and the family sees it live.Home care staffHome care
10:00Photo before cleaning each room, and another after. A ticket if maintenance is needed.Cleaning staffFacility
12:00Vital signs recorded — blood pressure, oxygen, pulse, temperature. Seizure monitoring.NurseMedical
13:00Lunch — one of five sittings a day. Amount eaten recorded.Kitchen staffFood
15:00Afternoon group activities and education plan progress updated. Vocational sessions.Teacher & caregiverEducation
17:30Afternoon medication round confirmed.NurseMedical
19:00Dinner. Evening routine and daily care log completed.CaregiverIndividuals
20:00Daily dashboard recalculated. Every figure and progress bar is updated.System, automaticallyDashboard
21:00Night headcount by building and zone — how many residents and staff are in each zone of each building.Night supervisorFacility
22:00Night medication. Handover prepared. Exit-risk list checked again.Nurse & night staffMedical
What would happen without the system

The caregiver would write notes in a logbook, the nurse would keep medication in a separate register, and the kitchen would never know who must not have lentils. The night caregiver would pass on what happened by word of mouth, with nothing written down. The doctor on the morning round would be unable to find the previous night's handover note. Now all the information is in one system, available to everyone, instantly — and once written, it cannot be deleted.

Chapter 11

The screens

The first phase delivers 67 web screens. The main ones are shown below as they appear in the actual design. Mobile app screens are not part of this phase — they will be added later. The screens show sample data from the design file; the names and figures elsewhere in this guide reflect the campus today.

Management dashboard screen — key figures, urgent actions and recent activity
Dashboard
Management dashboard
Residents, day students, medical alerts and the budget position — on one screen.
Resident 360-degree profile screen
Individuals
Resident 360° profile
A resident's full profile — diagnosis and personal details, building and room, in one place.
Medication administration record screen
Medical
Medication administration record
Four rounds a day for every resident — every dose confirmed.
Safety and monitoring screen
Safety
Safety & monitoring
Incident records, investigations, geofences and privacy zones.
Consent and decision register screen
Guardian
Consent & decision register
The six-step framework, the escalation queue and the ৳ 2 lakh standing policy.
Accounts and finance dashboard screen
Finance
Accounts & finance
The ৳ 1.20 crore budget, spending by head, vouchers and ledgers.
Education and day student screen
Education
Education & day students
Education plan goals, class timetable and vocational training.
Inventory and store management screen
Inventory
Inventory & store
Item master, low-stock alerts and expiry control.
Shift roster screen
Staff
Shift roster
Staff shifts, headcount by building, and shift handover.
Roles and permissions settings screen
Settings
Roles & permissions
Nine roles, every user and the complete permission matrix.
Design system component library
Design system
Component library
Colour, type, cards, tables and status tags — one visual language on every screen.
Combined view of several screens
Overview
Screen wall
Seen together, it is clear — every module follows the same structure.
Every screen has the same layout

The seventeen-module sidebar on the left; along the top, the breadcrumb, sync status, language toggle and date. Below that, four key figures, then the main work area, and finally the detail table with a link to the audit trail. Once someone has learned one screen, they need no new training for the rest — which is what makes training fast.

Chapter 12

Technology and infrastructure

Designed for the realities of Bangladesh — power cuts and internet outages must never stop care records being kept.

Built in the first phase

Web system
Node.js · NestJS
The main management portal. Works in any browser, with no software to install.
Database
PostgreSQL
A relational structure that protects the integrity of financial and medical data.
File storage
MinIO · S3
Photos, video and documents — before-and-after cleaning photos, consent forms and camera footage.
Local server
Edge server
Installed on campus with an uninterruptible power supply. Every screen shows its sync status.
IoT devices
Sensors & smart locks
Door, smoke, gas and temperature sensors, biometric doors, exit alarms, geofences and wearables — across every building and zone.
Live tracking
Location & activity
Wearables and room sensors show where each resident is and what they are doing. Parents see their own child, live.
Campus security
Cameras & alarms
Cameras in corridors and common areas only, door and exit alarms, and instant alerts to the staff on duty.
Notice board
Digital displays
Screens on campus show the day's schedule, announcements and emergency alerts, fed from the local server.
Data security
End-to-end protection
Medical and personal data fully encrypted, with an automatic backup every day.
Deployment
Docker
Separate services — if one stops, the rest keep running.
Language
Bangla & English
A language switch on every screen — the same information, in each user's preferred language.

Added in a later phase

Coming soon · mobile app
Caregiver app In development
Daily logs, medication rounds and incident reports right on the ward. Works offline and syncs when back online.
Coming soon · mobile app
Guardian app In development
Daily updates on a family member, consent and personal fund balances — directly on their own phone.
Coming soon · assistive technology
Resident assistive mode In development
Large buttons and picture-based navigation, so a resident who cannot read can still see their own daily schedule.
Coming soon · analytics
Forecasts & recommendations Planned
Once at least a year of real data has built up, analysis of behaviour, nutrition and health trends will begin.
Why the web system comes first, and the app later

The first need is a reliable central record — one in which the data structure, permission boundaries and approval chains are settled. Without that foundation, a mobile app would just become another incomplete source of records. So app development begins only once the web system is fully live and stable.

Built for conditions in Bangladesh

No internet? The local server keeps running on its own and syncs when the connection returns.

No power? The server runs on an uninterruptible power supply, and the campus has a generator.

Alarms and notices? Sensors, security alarms and digital notice boards all run from the local server, so they keep working offline.

Difficulty reading? Picture- and colour-led navigation, large buttons and plain language.

English or Bangla? Every screen has a language switch.

Privacy is designed in

There are no cameras in bedrooms or bathrooms — privacy zones are defined in the system itself. Only corridor cameras are used as evidence in incidents. How long each kind of data is kept is written down as policy, and the six restricted datasets are marked separately — opening them needs trustee approval.

Chapter 13

Implementation roadmap — 78 weeks

Eighteen months are divided into seven phases. Each phase ends with something usable, so nothing waits until the very end. The web system goes fully live in week 48, the first annual review falls in month 12, and the mobile app and analytics are added in months 13 to 18.

Eighteen months at a glance
Months 1–2Weeks 1–8
Months 3–5Weeks 9–22
Months 6–7Weeks 23–30
Months 8–9Weeks 31–39
Months 10–11Weeks 40–48
Month 1249–52
Months 13–18Weeks 53–78
Phase 1
Discovery and foundations
Months 1–2
Weeks 1–8
Month 1 · weeks 1–4
  • Workshops with every department — care, nursing, kitchen, cleaning and trustees
  • Survey the current building's floors, zones, rooms and beds; define needs for the second building
  • Finalise requirements and set priorities for the seventeen modules
  • Design the database structure and the permission matrix for nine roles
  • Present the prototype to the board of trustees for final approval
Month 2 · weeks 5–8
  • Set up the development environment and version control
  • Sign-in and role-based access control
  • Turn the design system into code and add Bangla typography
  • Build the seventeen-module sidebar, header and notification framework
  • Dynamic building structure — buildings, floors, zones, rooms and beds in any number
By the end of phase 1

Users can sign in, the seventeen-module sidebar is in place, and the dynamic building structure is established in the system.

Phase 2
Core modules — care and education
Months 3–5
Weeks 9–22
Weeks 9–13
  • Create and edit resident profiles
  • Daily life section
  • Daily care log
  • Shift handover board
  • Resident directory and search
Weeks 14–18
  • Behaviour and triggers section
  • Communication profile
  • Education plans and goals
  • Class and session timetable
  • Day student attendance
Weeks 19–22
  • Four dashboard screens
  • Urgent actions list
  • Activity over the last 24 hours
  • Role-aware search
  • Alpha test — five staff members
By the end of phase 2

Caregivers can log their daily work in the system, full resident profiles are available, and the dashboard gives an overall picture.

Phase 3
Medical, buildings and operations
Months 6–7
Weeks 23–30
Medical · weeks 23–26
  • Medication administration record — four rounds a day
  • Vital signs and history charts
  • Therapy sessions and baseline comparison
  • Seizure and health monitoring
  • Medicine stock, expiry and oxygen
Buildings & operations · weeks 27–30
  • Building register — with the ability to add new buildings
  • Room and bed allocation, with suitability checks
  • Maintenance tickets and asset history
  • Photo-verified cleaning
  • Food, inventory, laundry, outings & travel, and shift rosters
  • Home care — visit scheduling, check-in and visit reports
By the end of phase 3

Nurses confirm medication digitally, every building's rooms and beds are in the system, and cleaning photos are stored. Beta test — two weeks of use with the full staff team.

Phase 4
Finance, guardians and connected devices
Months 8–9
Weeks 31–39
Finance · weeks 31–34
  • Full budget management — heads, allocations, live figures
  • Approval chain for every requisition
  • ৳ 50,000 tier and ৳ 10 lakh threshold
  • 14 personal ledgers and family trust accounts
  • Vouchers, audit trail and trustee reports
Guardians · weeks 35–37
  • Register of 24 guardians
  • Succession, trust deeds and arbitration panel
  • Six-step consent and escalation
  • 36- and 48-hour timers
  • Visits, contact and complaints
Connected devices · weeks 38–39
  • Biometric doors and exit alarms
  • IoT sensors — smoke, gas, temperature
  • Wearables and live location for parents
  • Security cameras, privacy zones, notice boards
  • Local server live and tested
By the end of phase 4

The trust's whole budget is managed in the system, consent escalation runs automatically, and every building's doors, sensors, cameras and notice boards are connected — with parents able to follow their child live.

Phase 5
Training, data migration and go-live
Months 10–11
Weeks 40–48
Training · weeks 40–43
TeamTopicsTime
CaregiversDaily log, incidents, handover3 days
NursesMedication record, vital signs3 days
Kitchen & cleaningDietary restrictions, photos, tickets1 day
Teachers & therapistsEducation plans, therapy records2 days
AccountantsRequisitions, budget, ledgers2 days
Operations managerOperations modules, buildings, rosters2 days
Trustees & medical directorDashboards, approvals, reports1 day
Migration & go-live · weeks 44–48
WeekTask
44Move records for 14 residents and 7 day students from paper into the system.
45Load succession, authority levels and consent forms for 24 guardians, and each family's trust deed.
46Load building rooms and beds, 32 staff, and medicine and stock lists.
47Soft launch — old and new systems run side by side and are compared.
48Full go-live — the paper system stops and the web system takes over completely.
Special care at go-live

For the first two weeks, a support team member is present on every shift, so anyone who gets stuck gets help straight away. The old logbooks and registers are kept for a further two weeks, for emergencies only.

Phase 6
Stabilisation and first annual review
Month 12
Weeks 49–52
Stabilisation · weeks 49–50
  • Analysis of 30 days of real use
  • Performance improvements
  • Refinements based on staff feedback
  • Sensor sensitivity tuned — fewer false alarms
  • Backup and recovery tested
Reporting · weeks 51–52
  • Annual report for the board of trustees
  • Custom report building
  • Presentation of first-year data
  • Requirements set for the mobile app
  • One-year milestone
Phase 7
Mobile app, analytics and expansion
Months 13–18
Weeks 53–78
Mobile app · weeks 53–64
  • Caregiver app — daily log, medication rounds, incident reports
  • Offline working with sync on reconnect
  • Guardian app — daily updates, live location, consent, funds
  • Resident assistive mode — large buttons and picture-based navigation
  • Bangla voice input piloted
Analytics · weeks 65–72
  • Behaviour trends and trigger detection
  • Nutrition and weight trend analysis
  • Early warnings from vital-sign trends
  • Independence recommendations
  • Cost and usage analysis by building
Expansion · weeks 73–78
  • Staff skills analysis and roster support
  • Financial forecasting and budget alerts
  • Preparing and adding the second building to the system
  • Review of use by other organisations
  • Full eighteen-month review and board presentation
By the end of phase 7

The complete system runs on both web and mobile. With eighteen months of real data, it does more than keep records — it spots trends and warns in advance: which resident's health is declining, which building's costs are rising unusually, which shift is running short.

The seven phases at a glance

PhaseMonthsWeeksMain workMilestone
Phase 11–21–8Planning, design, building structureSign-in ready
Phase 23–59–22Care, education, dashboardsAlpha test complete
Phase 36–723–30Medical, buildings and operationsBeta test complete
Phase 48–931–39Finance, guardians, connected devicesFull integration test
Phase 510–1140–48Training and data migrationWeb system fully live
Phase 61249–52Stabilisation and reportingOne-year review
Phase 713–1853–78Mobile app, analytics, expansionApp launch and eighteen-month report
Week-by-week quick reference
Weeks 1–8
Workshops → building structure → design → sign-in
Weeks 9–22
Resident profiles → education plans → dashboards → alpha test
Weeks 23–30
Medication record → vital signs → buildings, rooms & beds → operations
Weeks 31–39
Budget management → guardian register → escalation → connected devices
Weeks 40–48
Staff training → data migration → soft launch → full go-live
Weeks 49–52
Stabilisation → performance → annual report
Weeks 53–64
Caregiver app → guardian app → assistive mode
Weeks 65–78
Trend analysis → forecasting → expansion → board report
The whole system, in short

LifeCare 360 is a lifelong digital companion for each person. Their medical history, family relationships, finances, daily routine — on campus, at home or on a trip — which room in which building they live in, and the arrangements for their safety — all within one structure. Even when parents are no longer there, the system knows who is responsible, what the spending limits are, and who may make which decisions. It is not just software — it is a written promise that these people will never be left alone.